ep777 Responsible Gaming — Play Smart, Stay Safe

At ep777, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that betting and casino gaming should be a source of entertainment and enjoyment, not a source of financial stress, family hardship or psychological harm. We have designed the ep777 platform with a range of tools and policies specifically to help players in Bangladesh manage their gambling activity in a healthy, sustainable way.

Our responsible gaming programme covers four key areas: age verification to prevent underage gambling; player tools such as deposit limits and time-outs that put you in control; self-exclusion for players who need a longer break; and clear guidance on how to recognise problem gambling and seek help. Every player on ep777 is encouraged to use these tools freely and without judgement. If you have a concern about your own gambling or that of someone close to you, please contact our support team — we are here to help.

ep777 strictly enforces the 21+ age requirement at the point of account registration. All new players are required to confirm their date of birth during sign-up. Where ep777 has reasonable grounds to believe that a player may not meet the minimum age requirement, the account will be suspended and a formal KYC age verification check will be initiated before the account can be reactivated. Any winnings accumulated before age verification is completed will be withheld until the check is passed.

If you are a parent or guardian and you suspect that a child or young person under the age of 21 may have accessed or registered an ep777 account, please contact our support team immediately via live chat. We will take prompt action to close the account and ensure that no funds are released to an underage player. We also strongly recommend that parents and guardians use device-level parental control software to restrict access to online gambling sites by anyone under 21.

ep777 gives every registered player the ability to set personalised deposit limits on their account. A deposit limit caps the maximum amount you can deposit into your ep777 account over a given time period, helping you stick to a budget and avoid spending more than you can afford. Deposit limits can be set for the following periods:

• Daily limit: a maximum deposit amount per calendar day, resetting at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: a maximum deposit amount for any rolling 7-day period.
• Monthly limit: a maximum deposit amount for any rolling 30-day period.
• Decreasing an existing limit takes effect immediately. Increasing a limit or removing a limit is subject to a 48-hour cooling-off period before the change takes effect, to prevent impulsive decisions.

To set or adjust your deposit limit, log in to your ep777 account and navigate to the Responsible Gaming section of your account settings. If you need assistance, contact our support team via live chat at any time.

A time-out allows you to take a short, temporary break from ep777 while keeping your account open. During a time-out period, you will not be able to log in, place bets, or make deposits, but your account balance is preserved and will be available when the time-out expires. ep777 offers the following time-out durations:

• 24-hour time-out: a single-day pause, effective immediately upon request.
• 7-day time-out: a one-week pause, suitable if you feel you need a longer rest from gambling.
• 30-day time-out: a one-month pause for players who need a more extended break to reassess their relationship with gambling.

Time-outs take effect immediately and cannot be cancelled early — this is intentional, to give you a genuine cooling-off period free from the impulse to resume play. Once a time-out expires, you will be able to log back in and resume play without restriction. If after a time-out expires you still feel that you need a longer break, we strongly encourage you to consider self-exclusion instead.

Self-exclusion is a longer-term tool for players who feel that gambling is seriously affecting their wellbeing, finances or relationships. When you request self-exclusion on ep777, your account is closed and you will be unable to register a new account or access the platform for the duration of the exclusion period. Self-exclusion periods available on ep777 range from 3 months up to 12 months. At the end of a self-exclusion period, your account will remain suspended until you actively contact our support team and confirm that you wish to reactivate it — there is no automatic reactivation.

To request self-exclusion, contact the ep777 support team via live chat. Our team will process your request without delay. During a self-exclusion period, ep777 will make reasonable efforts to ensure that you do not receive marketing communications from us. If you are concerned that self-exclusion on ep777 alone is not sufficient, we recommend speaking to a trusted friend, family member or professional counsellor in Bangladesh who can support you through a broader recovery plan.

Problem gambling can affect anyone, regardless of age, income or background. The key difference between recreational gambling and problem gambling is whether the activity is causing harm — financial, emotional or social. The following warning signs may indicate that gambling has become a problem:

If you recognise any of the warning signs above in your own behaviour, the most important thing is not to ignore them. ep777 strongly encourages you to take one or more of the following steps:

• Set a budget before you start and stick to it — only ever gamble with money you can afford to lose entirely.
• Treat gambling purely as entertainment — the same way you would treat a cinema ticket or a meal out. The cost is the price of the experience, not an investment.
• Set a time limit for each session and use a phone alarm or the ep777 session timer to remind yourself when the limit is reached.
• Never chase losses. Losing is a normal part of gambling — no betting system or strategy can guarantee a profit. Chasing losses almost always leads to spending more than intended.
• Do not gamble when you are feeling emotionally distressed, under the influence of alcohol, or when you are tired. Decisions made in these states are rarely in your best interest.
• Take regular breaks during longer sessions. Step away from the screen, get some fresh air and return to betting only when you feel refreshed and clear-headed.

If you share a device with family members — including children or young people under 21 — please ensure that your ep777 account is always logged out when not in use and that your login credentials are kept private. ep777 strongly recommends using device-level parental control software to prevent underage individuals from accessing online gambling platforms.

If you are worried about the gambling behaviour of a friend or family member, you can speak to our support team confidentially. We can provide information about the tools and resources available and help you understand what steps can be taken to protect someone you care about. You do not need to be an account holder yourself to contact ep777 with a concern about another person's gambling.

ep777's responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the platform. Whether you want to set a deposit limit, request a time-out, apply for self-exclusion or simply talk through a concern, our team is ready to help — in a confidential, non-judgemental way. All responsible gaming requests are handled with complete discretion and are processed without delay.

You may also contact us by email at [email protected] — this address is provided as plain text only and is not a clickable link. ep777 takes every responsible gaming contact seriously and we are committed to responding promptly to every request. If gambling is affecting your life or the life of someone close to you, please reach out. You are not alone, and help is available.